Klarna FAQ

Who is Klarna?

Pay later (in 3 instalments) Frequently Asked Questions

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 work?

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Richard Heeps and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Am I eligible for Pay later in 3?

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3?

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor [MERCHANT] run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3?

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as Richard Heeps have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Richard Heeps from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Richard Heeps. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

No, this is not currently possible for Pay later in 3 purchases.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Richard Heeps has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Richard Heeps to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in atwww.klarna.com/uk where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

Size Guide & Artwork Description

Sizes may vary slightly from image to image as we make each composition from the negative individually, either showing Richard's signature ragged edge (white border) as he prints full frame or showing the film rebate (black border) often showing the film make. Where the image size varies we adjust the window mount in order to maintain a frame size so like for like sizes can hang together.


Format Stated Photographic Size Image Size cm Image Size Inches Mounted Size mm Mounted Size Inches Framed Size cm Framed Size Inches Price Unframed

Price Framed+AR70

Browser 380x380 15''x15'' 41x41x3.5cm 16''x16''x1.5'' £75 £125 + £20

Rectangle 6x9 or 35mm

9.5''x12'' 17.5x27cm 7''x10.25'' 380x380 15''x15'' 41x41x3.5cm 16''x16''x1.5'' £75 £125 + £20 

Rectangle 6x7

9.5''x12'' 21.5x26cm 8.5''x10.25'' 380x380 15''x15'' 41x41x3.5cm 16''x16''x1.5'' £75 £125 + £20


9.5''x9.5'' 21.5x21.5cm 8.5''x8.5'' 380x380 15''x15'' 41x41x3.5cm 16''x16''x1.5'' £75 £125 + £20
no text

Rectangle 6x9 or 35mm

11''x16.5'' 28x44.5cm 11''x16.5'' 380x518 15''x20.5'' 41x54x3.5cm 16''x21.5''x1.5'' £100 £150 + £30
Rectangle 6x7 11''x13.5'' 28x34cm 11''x13.5'' 380x445 15''x17.75'' 41x47x3.5cm 16''x18.5''x1.5'' £100 £150 + £30
Square 11''x11'' 28x28cm 11''x11'' 380x380 15''x15'' 41x41x3.5cm 16''x16''x1.5'' £100 £150 + £30
Tape 11''x17.5'' 28x45cm 11''x17.5'' 380x550 15''x21.75'' 41x57x3.5cm 16''x22.5''x1.5'' £100 £150 + £30
no text
Rectangle 6x9 or 35mm 16''x20'' 34x51cm 13.5''x20'' 525x660 20.5''x26'' 55x70cm
B x1.5''
£180 £260 + £50
Rectangle 6x7 16''x20'' 42x51cm 16.5''x20'' 584x660 23''x26'' 60x70cm
£180 £260 + £50
Square RH 16''x20'' 45x45cm 18''x18'' 584x584 23''x23'' 60x60cm
£180 £260 + £50
Square HH + Space 20''x20'' 48x48cm 19''x19'' 584x584 23''x23'' 60x60cm
£270 £350 + £50
no text
Tape 43x59cm 17''x25'' 525x750 20.5''x29.5'' 55x77cm
£200 £295 + £70
no text
6x9 or 35mm
20''x24'' 39x58cm 15.5''x23'' 575x735 22.75''x29'' 60x77x5cm 23.5''x30.5''x5'' £300 £395 + £70
20''x24'' 48x60cm 19''x23.75'' 635x735 25''x29'' 67x77x5cm 26.5''x30.5''x5'' £300 £395 + £70
Square 24''x24'' 61x61cm 24''x24'' 735x735 29''x29'' 77x77x5cm 30.5''x30.5''x5'' £400 £495 + £70
Vinyl 27''x27'' 63.5x63.5cm 25''x25'' 735x735 29''x29'' 77x77x5cm 30.5''x30.5''x5'' £400 £495 + £70
no text
6x9 or 35mm
30''x40'' 61x93cm 24''x36.5'' 818x1090 32''x42'' 85x112x5cm 33.5''x44'x5'' £445 £595 + £105
Rectangle 6x7 30''x40'' 61x75cm 24''x30'' 818x970 32''x38'' 85x100x5cm 33.5''x39''x5'' £445 £595 + £105
Tape 30''x40'' 60x94cm 23''x37'' 777x1090 30.5''x42'' 80x112x5cm 31.5''x44''x5'' £445 £595 + £105
Rectangle 6x9 or 35mm 40''x50'' 76x109cm 30''x43'' 940x1280 37''x50'' 98x130x5cm 39''x51''x5'' £895 £1095 + £200
Rectangle 6x7 40'' x 50'' 76x94cm 30''x37'' 940x1120 37''x44'' 98x115x5cm 39''x45.5''x5'' £895 £1095 + £200
Square 40''x40'' 76x76cm 30''x30'' 940x940 37''x37 98x98x5cm 39''x39''x5'' £895 £1095 + £200


Artwork Description 

Richard makes the c-type prints from negative in his own analogue colour darkroom in Cambridge. His paper of choice is Kodak Professional Endura Premier Gloss. When Richard has chosen to evolve the artwork, we work with Streamline Colour Lab. In our studio the print is dry-mounted to dibond which ensures a very flat image surface in both the short and long term. The prints are matted (window mounted) using a museum quality 100% cotton rag board especially manufactured to be compatible with the C-type archival Kodak photographic paper Richard uses. Richard does all mounting himself, using his precision engineering background to create the finished artwork. Eleanor fits the artworks to the frames. Traditionally photographic prints are signed and numbered on the back, accompanied by a certificate of authenticity. They can be signed on the front of the mount by request. If you would like us to make a larger artwork that is possible, the sizes listed are the largest we can make in our darkroom but we can go larger with our printing partners so please get in touch to discuss it.

Framing Description  

Our frames are hand-made in the UK by Menor Photographic Fine Art Printing & Framing Specialists in Hertfordshire. We offer a choice of black or white wooden box frames which have depth to suit the size of the picture, the artwork set back from the glass. Our black frames are made from matt ebony stained obeche, in which you can see the detail of the wood grain whereas our white frames are made from beech and the wood grain is not visible. The wood is sustainably forested for both variations of frame. Artglass AR 70™ is a premium anti-reflective glass used by the finest museums around the world. If you would like to present you artwork in another way, we offer the choice to buy an unframed print only and can advise you on other options or recommend reputable companies to carry out the work.